I Hate Sears!!!!!

I am normally a pretty patient woman and it really does take a lot for me to lose my temper but today my cool has been blow! The right side of my range is broken and will not self light any more. I called Sears on January 2nd to schedule an appointment to get the range fixed since it is still under warranty until April. When I called it was a week and a half before I could get an appointment. They gave me a four hour window of when they would be here so of course I had to leave work early. Since they were supposed to be here between 1 and 5 they arrived at 4:55. The technician then looked at it and said "Yep it's broken I need to order parts, call when they get here to schedule an appointment." With that he left and my range remained broken. Close to a week later a package arrived and 1 of the parts was there, I called Sears and they said the other parts had been shipped on the 16th and they should arrive in a couple of days. A week later I still had not seen the parts so I called again. They then told me that the parts should have been here by now but they would have to research how the parts were shipped out and give me a call back to see what we could do from there. Needless to say I never got a call back. So on Febuary 8th I called again and was disconnected by there phone system 3 times. I finally got the corporate number and called them. I got through to a customer service rep and she asked me to hold while she called the local office to see how they shipped out the parts. 45 minutes later I was still on hold, she came back on the line and said she was on hold with their office and she asked if she could call me back as soon as they picked up but that she would remain on hold with them. She never called back. I then called again at 5pm and got a rep who then put me on hold to call the other office. 20 minutes later she came back and said that they had shipped the parts out on fed ex and I would need to call them to find out where the parts were. I told her to call them while I was on the line. Fed Ex said they received the package on January 14th but hadn't been able to deliver it because Sears didn't put our unit number on the package. Nobody from Sears ever called them to give them the number nor did they call when I repeatedly called asking about the parts. So now the parts were on there way back to Sears. So the rep at Sears national had the parts sent out to me again. They finally arrived last Thursday. I then called to get a service person out and the earliest they could come was Thursday of this week. As I was no longer willing to take time off from work to wait for them I scheduled the appointment for today between 8 and 12. At 12:15 I still didn't have a technician nor had anyone called to say they were running late so I called Sears, again. The rep said the tech had just left Inglewood and I was his next appointment but he would have someone call me to tell me when they would be here. At 1:15 I still hadn't gotten a call from Sears so I called again. This rep also told me I was next on the list and that they would have the tech call me with a time. I lost my temper at this point and told her I had already been told that and yet no one had called and there really wasn't anything that could compensate the experience at this point. She then said she would note in the system and have someone call me. Great I hung up frustrated. At 1:30 the tech finally called and told me it was raining and he was running late and had to have his assistant come to help him so it would be a couple more hours. At this point whatever thread of sanity I was clinging to snapped. I yelled at the man that no in fact it was not ok that I had already waited 51/2 hours today for him and I have better things to do than wait around all day for him. I have an appointment at 5 and so he had to be here and have my range fixed by 4:30. He said ok he would try to be here by 4:30. I told him no he had to be here by 3:45 because I had to leave by 4:30. He said well I will try. His tone was very unconvincing. I screamed no you will be here. He again told me he would try. At this point I threw the phone across the room. I am sure at some point in it's flight or landing it disconnected. At the very least the battery flew out of the phone so the call must have been lost then. I kinda wonder what it sounded like? I then once again called the national office. The lady filed a formal complaint and she would call the tech and make sure he was here by 3:45. Well something worked because at 2:30 the techs got here. Apparently the one guy drove 45 miles to get to my house even though his next appointment was 5 miles from where he was. I am not sure if he expected me to feel bad about that but let me assure you I didn't. Since the only thing Sears has done through this whole thing is say they are sorry and they aren't sure how this whole thing got so wrong, I will never buy another appliance from Sears again. I hope Home Depot is ready for all of my future business.